A chat with Apple Support:

screenshot of a chat session with text: Thank you for the confirmation. Please be assured, I have completely understood your concern. I would have loved to assist you in this but perhaps I have certain constraints wherein I would be able to enlighten you on the product purchase but then again in regards to the particular issue here our dedicated services team will come up with a feasible resolution.

The obvious next question: “Are you a person or a bot?” 🤔

They assured me they were an actual person. 🤷‍♂️

Duncan Moran @Dunk